semi block style

Complaint Letter (Semi Block Style)

Brown & Carter

466 Main Street

Liverpool

Mr. Frank William                                                                                                       20 May, 2011

General Mercantile Ltd.

123 Nelson Street

London, E.C.2

Dear Mr. Williams,

Referring to our order No. 226, we regret to inform you that our costumer has refused to take delivery of 2 out of 10 cases of Philip tape recorders because the goods were badly damaged during transit.

There was nothing wrong with the forwarding company in transporting the goods. The main cause of damage was due to the improper packing in your Warehouse Department. The material from which the two cases were made was so poor that it is easyly broken with slight pressure.

This is the first time we have had to complain, and we have no other alternative but to return the goods. We would require replacements for the damaged goods as soon as possible.

                                                                                                                                   

Your faithfully,

Frank Jackson